Shipping policy
SAMUEL PHILLIP & CO. SHIPPING POLICY
Once your order is on its way, you'll receive a shipping notification via email. But if you're having trouble tracking your order, please send an email to info@samuelphillip.com
Samuel Phillip & Co. processes and ships orders Monday through Friday. Orders placed on Saturday or Sunday will be processed and/ or shipped the following business day.
We will not process or ship orders on the following holidays: New Year’s Day, MLK Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day.
Once we have handpicked and prepared your package for shipping, we will hand it off to a third party courier so that your package will arrive to you safe and sound. In the case that your package is lost or stolen in transit or upon arrival, Samuel Phillip & Co. does not take responsibility for it. All claims must be made through the carrier your package was shipped with.
Please refer to the chart below for domestic shipping rates and timing
DOMESTIC SHIPPING
|
Shipping Method |
Shipping Rates |
Order Delivered |
|
US Standard (below 1 lb) |
Free |
5-7 Business Days |
|
USPS |
||
|
US Standard (above 1 lb) |
Free |
5-7 Business Days |
|
USPS |
||
|
US First Class (below 1 lb) |
Free |
3-5 Business Days |
|
USPS |
||
|
US expedited shipping (non-PO Box addresses only) |
Free |
2-3 Business Days |
|
USPS |
||
|
US expedited shipping (non-PO Box addresses only) |
Free |
2-3 Business Days |
|
FedEx |
||
INTERNATIONAL SHIPPING
*Please note these are estimates and international deliveries can be delayed due to customs and other carrier issues. Business days are Monday through Friday and do not include weekends or U.S. holidays. We are also not able to ship to international P.O. Box addresses.
Any applicable taxes and duties are not included in the checkout total. These are determined by the customs agency in the destination country. The local customs agency will notify the recipient either by mail, phone, or email to pay these charges, so that the shipment can continue to its destination. We have no control over this and are not responsible for any additional fees.
Please refer to the chart below for international shipping rates and timing
|
INTERNATIONAL SHIPPING |
||
|
Shipping Method |
Shipping Rates |
Order Delivered |
|
International (up to 1 lb) |
Free |
2-4 Weeks* |
|
USPS First Class International w/eDelivery Confirmation |
||
|
*Canada USPS First Class International w/eDelivery Confirmation |
Free |
|
|
International (up to 1 lb) |
Free |
2-3 Weeks* |
|
FedEx International |
||
|
International (1 lb-2 lb) |
Free |
2-4 Weeks* |
|
USPS First Class International w/eDelivery Confirmation |
||
|
*Canada USPS First Class International w/eDelivery Confirmation |
Free |
|
|
International (1 lb-2 lb) |
Free |
2-3 Weeks* |
|
FedEx International |
||
|
International (2 lb-3 lb) |
Free |
2-4 Weeks* |
|
USPS First Class International w/eDelivery Confirmation |
||
|
*Canada USPS First Class International w/eDelivery Confirmation |
Free |
|
|
International (3 lb-4 lb) |
Free |
2-4 Weeks* |
|
USPS First Class International w/eDelivery Confirmation |
||
|
*Canada USPS First Class International w/eDelivery Confirmation |
Free |
|
|
*Canada Shipping Rates are adjusted |
*Please note that we only ship internationally to the following countries:
|
Australia |
|
Austria |
|
Brazil |
|
Belgium |
|
Canada |
|
Croatia |
|
Denmark |
|
Estonia |
|
Finland |
|
France |
|
Germany |
|
Greece |
|
Gibraltar |
|
Great Britain |
|
Hong Kong |
|
Hungary |
|
Ireland |
|
Israel |
|
Italy |
|
Japan |
|
Korea South |
|
Latvia |
|
Lithuania |
|
Luxembourg |
|
Malaysia |
|
Malta |
|
Netherlands |
|
New Zealand |
|
Norway |
|
Poland |
|
Portugal |
|
Singapore |
|
Spain |
|
Sweden |
|
Switzerland |
